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国際診療部

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「国際診療部」 International Health Care Center (ICC)について

国立国際医療研究センターでは、海外からの受診希望者への相談対応、日本滞在中の外国人の方が医療を必要とした際の支援を行っていますが、この体制をより充実したものにするために2015年4月1日に「国際診療部」を設置しました。受診や療養の言語・文化のバリアをなくすための、病院としての取組です。急な体調不良での受診、計画的な検査や治療、海外からの緊急搬送受け入れ等、ご相談ください。

日本の健康保険をもたない方へ

国立国際医療研究センター病院では、2019年1月4日より、日本の健康保険資格を有していない外国人患者さんの診療報酬の請求については、下記のとおりとなります。

①海外在住で日本の健康保険資格を有しておらず、治療目的のために来日し、当院を受診した場合は、受け入れ準備および事務作業等に必要な業務量を考慮し、診療報酬点数1点につき30円を請求いたします。

②今、日本にいて、日本の健康保険資格を有しておらず、上記①以外で当院を受診した場合は、診療報酬点数1点につき20円を請求いたします。

海外より当センター病院での医療を目的で来られる患者さんと仲介者の方へ

当センター病院において、海外からの医療を受けられる患者さんに対して、診療を円滑に進めるためにも、以下の点を、患者さんと仲介者は必ずお守りくださるようお願いいたします。

  1. 海外在住で日本の健康保険がない患者さんの場合、初診、再診に関わらず、すべての場合において、最初に国際診療部医療コーディネーターにメールでご連絡ください。

    support@hosp.ncgm.go.jp

  2. 訪日治療目的の初診患者さんの場合は、①訪日治療可否相談申込書、②診療情報提供書(自由形式)と検査データ、を国際診療部医療コーディネーターにメールで送付してください。また、③訪日治療可否判断料100,000円(税抜)は、お振り込みください。

    ①②③が揃い次第、医師が受診の可否判断をして、国際診療部医療コーディネーターよりメールで返答いたします。できる限り早急に対応しますが、約2週間はお待ちください。尚、何らかの事情で②の情報が事前に揃わない際には、国際診療部医療コーディネーターにご相談ください。
  3. NCGMセンター病院の医師の連絡先をご存じであっても、患者さんや仲介者は、その医師に直接、メールや電話などで連絡はしないでください。必ず、国際診療部医療コーディネーターに連絡をしてください。

    海外の病院の医師がNCGMセンター病院の医師に連絡をする場合でも、国際診療部が窓口として対応することになりましたので、国際診療部にまず連絡をしてください。
  4. 当センター病院での診察、検査、治療が行われる場合には、概算を提示しますので、事前にお支払いください。訪日治療目的の場合、当院での医療費は日本の診療報酬点数1点につき30円となります。
  5. 当センター病院での外来・入院に関しては、当センター病院での規則をお伝えしますので、必ず順守してください。

以上を順守していただけない場合は、当センター病院として対応をお断りさせていただきます。

問い合わせ先

国際診療部 医療コーディネーター

電話での相談

直通 03-6228-0749(平日8:30~17:00、日本語・英語・中国語)
代表 03-3202-7181(夜間・週末、日本語のみ)

メールでの相談(受診希望者用)

support@hosp.ncgm.go.jp

総合案内での相談

  • 対面での言語サポート(平日8:30~16:00)英語・中国語・ベトナム語・ネパール語
  • 電話通訳
    24時間365日:英語、中国語、韓国語
    平日(8:30~24:00):ベトナム語、ロシア語、ポルトガル語、タイ語、スペイン語、タガログ語、フランス語、モンゴル語、ヒンディー語、インドネシア語、ペルシア語、ネパール語、ミャンマー語、広東語
  • 国際診療部 http://www.globalhealthandmedicine.org(外部サイトにリンクします)
    Facebook https://www.facebook.com/ICCNCGM (外部サイトにリンクします)

About International Health Care Center (ICC)

National Center for Global Health and Medicine (NCGM) has been expanding its services to meet the needs of international patients. NCGM is a tertiary referral hospital holding specialists in various fields of medicine and also providing emergency medical services in 24/7.

International Health Care Center (ICC) is a platform of providing the best-quality health care to international patients.

First Contact

Medical Coordinator (Nurse)

Telephone

+81-3-3202-7181 ext. 4433 / 4488 / 4489 / 4483

E-mail

support@hosp.ncgm.go.jp

ICC Office hours

9:00-16:00, Mon-Fri (JST)

For International Patients and Agents who are planning to visit NCGM for medical care

In order to offer international patients smooth service at our hospital, we would like to ask you to follow the procedure as below.

  1. If a patient is an overseas resident and does not have Japanese national health insurance, please contact our Medical Coordinator in the International Health Care Center (ICC) at NCGM by e-mail in any case, regardless of the initial consultation or return to clinic.
    support@hosp.ncgm.go.jp
  2. If the patient wishes to visit Japan for the purpose of medical care in NCGM for the first time, please be sure to take the following steps.
    1. Send "Application Form of Preliminary Consultation and Consent Form for Payment of Medical Expenses"
    2. Send medical information report (free format) and examination data, by e-mail to our Medical Coordinator in the ICC.
    3. Pay 100,000 Yen (+ tax) in advance for the fee of the preliminary consultation.

    After we confirm that all steps are completed, our doctor will make a decision whether to accept the patient at NCGM and inform the patient/agent by e-mail from our Medical Coordinator in the ICC. It may take up to approximately two weeks for us to respond.

    If the patient/agent is not able to get (ii) all the medical information ready in time, please contact our Medical Coordinator in the ICC in advance.

  3. Even if the patient/agent has contact information of a doctor at NCGM, please refrain from making a personal contact directly. The first contact should be made to our Medical Coordinator in the ICC in any case.

    Doctors from outside of Japan are also required to make the first contact through our ICC in order to get in touch with a doctor at NCGM.
  4. Once the patient gets accepted to receive medical care such as consultation, examination and treatment at our hospital, we will provide an estimate of basic fee calculated on your receiving medical care. Please make your payment in prior to your receiving medical care.

    The fee of medical care is based on the National Health Insurance (NHI) points under the Japanese healthcare system. Our hospital applies 30 Yen for one NHI point for international patients in the case of medical visit in Japan.
  5. As for the outpatient/inpatient care and admission process in our hospital, please follow the regulation of our hospital.

We cannot accept patient/agent unless the procedure mentioned above be taken.

Access

NCGM is located in Toyama, Shinjuku near Waseda University, Tokyo Women's Medical University. It takes 10 minutes by Taxi from the center of Shinjuku Station.

The nearest subway station is “Wakamatsu-Kawada” of the Oedo Line (pink line).

Language Services

Interpreters are available to assist communication between health care providers and patients whose primary language is not Japanese.

  • In person (Weekdays 8:30-16:00): English and Chinese
  • Telephone (24 hours/7days): English, Chinese and Korean
    Telephone (Mon-Fri, 8:30-24:00) : Vietnamese, Russian, Portugués, Thai, Español, Tagalog, French, Mongolian, Hindi, Indonesian, Persian, Nepali, Myanmar and Cantonese

Payment

Patients are required to pay upfront and claim for reimbursement.

Please check what documents are necessary to submit claims prior to your visit to the hospital. We accept Japanese cash (Yen) and most major credit cards : VISA, Master, JCB, American Express, Diners, NICOS, DC, UFJ, MUFG

*Inpatient : Upon admission all (Japanese/International) patients are required to pay a deposit.

Full payment is required before discharge.

First Visit Payment

  1. Consultation fee for all first visit : 8,000 yen (without tax)* (patient without a referral letter from other hospital/clinic)
    *Required based on the system of the Japanese Health and Welfare Ministry Law
  2. Regular Consultation Fee
  3. Laboratory Test / Imaging / Medication, other specific procedures
  4. Documentation Fee

Patients without Japanese Health Insurance Qualification

At Center Hospital of the National Center for Global Health and Medicine, from January 4, 2019, all care for foreign nationals who do not have Japanese health insurance qualification will be charged as follows:

  1. Patients without Japanese health insurance qualification who live overseas and visit Japan for the purpose of receiving medical care will be charged at a rate of 30 yen per 1 medical remuneration point because of extra administrative work, etc.
  2. Patients without Japanese health insurance qualification who are currently in Japan and receive medical care for the reason other than above (1), they will be charged at a rate of 20 yen per 1 medical remuneration point.

Hospital Stay / Rooms

Patients will be provided with a private room on demand. Most of them include a bathroom, small refrigerator, lockable wardrobe. Rooms are provided on a first-come, first-serve basis.

If you wish to change rooms, please notify your ward nurse and a request will be made. VIP Rooms, located on the 16th floor, are provided upon request.

Please speak to an International Health Care Center Staff for more information.

Meal Arrangement

We are asking every patients about allergy, restriction about meals and drugs when you are scheduled to stay our hospital.We can avoid specific food.Please ask your doctor, nurse.

Insurance Assistance

NCGM will help you to process your claim. Insurance documents will be prepared by NCGM ("Iji-ka").

We accept Cash (Japanese Yen) and Credit card for payment.

You will be responsible to pay for your treatment and direct reimbursement with your insurance.

Medical Visa

If you plan to travel on a medical visa, you are required to apply in advance.

Ministry of Foreign Affairs: For those who would like to apply for the "Visa for Medical Stay"

Other source of information : Hotline in Tokyo

"HIMAWARI" Medical Interpreter Service by Tokyo Metropolitan Government

Telephone : 03-5285-8181
Daily : 9:00AM-8:00PM
Languages : English/Chinese/Korean/Thai/Spanish

Telephone : 03-5285-8185
Weekdays : 5:00PM-8:00PM Weekends and Holidays : 9:00AM-8:00PM
Languages : English/Chinese/Korean/Thai/Spanish